Frequently Asked Questions
In case you might have questions about purchasing music, run into an issue or if something isn't working properly on this website when for example purchasing music, we piled together the 'Frequently Asked Questions'. If you can't find your Q&A here, don't hesitate to get in touch through the contact page and we are happy to help. Thank you, and apologies for any inconvenience if and when experienced! Team EJ
Which payment methods do you offer?
The following payment methods are available when purchasing music and/or donating on this website:
Worldwide:
Visa, MasterCard, American Express & PayPal
USA:
JCB, Discover & Diners Club
I am having trouble when trying to pay by card, what can I do?
This can happen if your browser is not triggering the pop-up that happens when trying to pay. This is likely an issue with your browser settings. You could try the following options to get this sorted:
Clear web browser's cache;
Disable pop-up blockers;
Disable any browser add-ons or extensions.
If this doesn't help, you could try a different web browser (such as Chrome or Firefox). Alternatively, if you do have a PayPal account, you could try to purchase through PayPal, a payment method also integrated on this site.
How works downloading music on this website?
Soon to be added: Information on downloading music.
Please note when purchasing music on this website:
Egbert Juffer is and remains the full copyright holder (© ℗ Egbert Juffer) of his recordings 'Golden Christmas Classics' (2012) and 'Christmas Carols (2020).
EJ Music Publishing is and remains the full copyright holder of Egbert's compositions and sheet music.
All sales and transactions are administered by (which makes you a customer of) EJ Music Publishing Limited (more information on this is provided in the next Q&A section).
Who am I buying from on this website?
When you purchase music, or donate money through this website to support Egbert, you are a customer of EJ Music Publishing Ltd.
This company, founded and managed by Egbert, runs this website and administers all transactions on behalf of Egbert Juffer.
EJ Music Publishing Ltd.
Company Registration No.: 10669943
Registered address:
63/66 Hatton Garden, Fifth Floor Suite 23
London, EC1N 8LE
England (UK)
Office & trading address:
A87 (near the Kyleakin roundabout),
Kyleakin, IV41 8PQ
Isle of Skye
Scotland (UK)
Please note that we work with an appointment only policy!
Your support through listening to and buying music as well as donating is greatly appreciated: it will help Egbert to earn a living through his music-making and of course to make more music available!